Lowe Mill ARTS & Entertainment - Suspected network equipment issue – Incident details

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To report an outage, please call +1 256 254 5856 and enter customer number 399.

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Suspected network equipment issue

Resolved
Major outage
Started almost 3 years agoLasted about 14 hours

Affected

Internet Connection

Major outage from 2:29 AM to 4:39 PM

Wired (Ethernet) and Wireless (Wi-Fi) Networks

Major outage from 2:29 AM to 4:39 PM

1st Floor

Major outage from 2:29 AM to 4:39 PM

2nd Floor

Major outage from 2:29 AM to 4:39 PM

3rd Floor

Major outage from 2:29 AM to 4:39 PM

Updates
  • Resolved
    Resolved

    This issue is resolved. It was caused by a tripped breaker.

  • Identified
    Identified

    An equipment failure has disconnected portions of Lowe Mill from the network. Almost all areas of Lowe Mill will have degraded or zero connectivity until the equipment is repaired.

  • Investigating
    Investigating

    Some key network equipment at Lowe Mill is not responding. This appears to be causing Internet connectivity problems, though the extent is not yet known.